Due to the current Coronavirus situation I will be visiting the Post Office & therefore sending orders just twice per week. This will be a Monday & a Thursday. This is to reduce my contact with others as advised by Government guidelines but of course I also want to fulfill your orders in this difficult time. Royal Mail are experiencing delays in their delivery times so if your First Class parcel has not arrived the next day as expected please do bear with them & give it a few days before contacting me.
We are sure you will delighted with your purchase but if for some reason you are not then feel free to return the product. Please email us at email@example.com quoting your order number & reason for your dissatisfaction, then post your item to us at the address below within 28 days of receiving your order for a full refund. The return is made at the customers own risk & expense, therefore we recommend you return products via Recorded Delivery, we do not accept responsibility for items lost in transit. Any further queries please contact us at firstname.lastname@example.org.